Gaming should be fun, not a burden. ji99 believes every player has the right to a balanced and controlled gaming experience. That is why we give you the tools and information you need to set your own limits.
If you or someone you know is struggling, reach out right away — we are here to help.
View FAQOnline gaming has become a popular form of entertainment for many people in Bangladesh. But like any leisure activity, it requires the right balance. Responsible gaming goes beyond moderation — it means engaging with gaming consciously, as a source of enjoyment, while staying fully in control.
At ji99, responsible gaming is not just a list of rules — it is our core philosophy. We want every user to enjoy gaming with a clear mind and a healthy perspective. We never want gaming to come at the cost of someone's personal life, relationships, or financial wellbeing.
Research worldwide shows that most people who develop gaming problems start with small, unconscious habits. Staying aware, setting limits, and seeking help at the right time are the three pillars of responsible gaming.
Ji99 provides several effective tools to help you stay in control of your gaming. You can activate them at any time from your account settings:
Set a maximum daily, weekly, or monthly deposit amount in advance. Lowering the limit takes effect immediately; increasing it requires a 24-48 hour cooling-off period.
Once you reach a set loss amount, your session will be automatically closed. This protects you from significant losses in moments of emotional play.
Set your session length in advance. Once time is up, you will receive a reminder or be automatically logged out.
Place your account on a temporary break for anywhere from 1 day to 6 weeks. Logging in or making deposits will not be possible during this period.
At set intervals, a pop-up will appear showing your total play time and a summary of your transactions.
Permanently close your account to ensure fully responsible play. Once activated, the account cannot be reopened.
Problem gambling does not happen overnight — it builds gradually. Watch out for the following signs in yourself or someone close to you:
If you reach a high risk level, contact the ji99 support team or activate self-exclusion.
Self-exclusion is one of the most powerful responsible gaming tools available. If you feel you need a break or want to stay away from gaming, activate this feature. At ji99, the self-exclusion process is simple and can be completed in just a few minutes:
After logging in, click the profile icon in the top right corner and go to the "Safety & Limits" option.
Choose what works best for you: a short break (1 day – 6 weeks), a long-term break (6 months – 5 years), or permanent self-exclusion.
An OTP will be sent to your registered phone number to confirm your selection. Once entered, self-exclusion takes effect immediately.
You can also email us at [email protected]. Our team will connect you with additional support and resources.
Participation by anyone under 18 is strictly prohibited at ji99. As part of our responsible gaming commitment, protecting minors is our top priority. To that end, ji99 takes the following measures:
Struggling with problem gambling does not mean you are alone. Millions of people around the world face this challenge and have recovered with the right support. ji99 encourages you to seek help. Here are a few steps you can take:
We go beyond just following rules — we genuinely care about your well-being and enjoyment.
Deposit limits, session time, loss limits — you set every one of these tools yourself. ji99 never takes that control out of your hands.
Every game on ji99 runs on certified RNG (Random Number Generator) technology. Results are never predetermined and free from any manipulation.
As you approach a set time or limit, ji99 will automatically send you a reminder. This is how unexpected overspending is avoided.
Activate self-exclusion in just a few minutes. Once active, you will not receive any marketing messages or promotional offers.
Our support team does not just understand technology — they understand people. Whatever the issue, you will always receive help without judgment.
From registration to withdrawal, every step involves age and identity verification. We make no compromises when it comes to protecting minors.
Responsible gaming does not mean giving up gaming — it means building the right habits. Follow the tips below to keep gaming enjoyable at all times.